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Responsible Gambling

Updated: 10 November 2026

Play 18+ and set limits first

Responsible gambling is a crucial part of the experience at any online casino, including those available to players in New Zealand. As a first step, all users must be over 18 years of age to open an account or play any of the pokies. Keeping your gaming habits within a healthy range is about retaining control of your time and your money. The casino provides a suite of tools designed to help you monitor your activity, and using these from the moment you start can prevent common pitfalls.

You can set specific controls directly within your account settings. Deposit limits allow you to cap the amount of money you add to your balance over a specific period, such as a day, week, or month. This prevents impulsive top-ups. Session reminders act as a gentle nudge, helping you keep track of how long you have been logged in. Furthermore, loss limits can prevent you from chasing losses by automatically restricting further play once a specific amount has been lost during a session. Managing your budget is your primary defence against problem gambling.

The responsible gaming section of the casino lists deposit limits, time-out and self-exclusion in one place.

Time-out and self-exclusion

Sometimes, a short break or a longer period away is the most effective way to stay in control. If you feel that your gaming is becoming less of a hobby and more of a burden, you should consider using the self-exclusion or time-out tools available. A time-out is typically a shorter, temporary pause, allowing you to lock your account for a set period of time, ranging from a few days to a few weeks. This allows you to step back and re-evaluate your habits without closing your account permanently.

Self-exclusion is a more comprehensive tool. It is designed for players who need a longer break or who wish to stop playing at the casino entirely. Once you activate self-exclusion, your access to the account is restricted for a significant duration. You will not be able to log in, deposit, or play games during this time. To activate either of these features, you generally need to contact the 24/7 live chat team. They can guide you through the process and help you set the timeframe that best suits your needs. It is important to note that once a self-exclusion request is processed, it cannot be undone until the selected period has elapsed.

Play is strictly 18+, and the age rule is checked again during identity verification.

Where to get help

If you find that you are unable to manage your gaming habits or if you are concerned about someone you know, it is important to reach out to professional support services. You do not have to handle these challenges alone. In New Zealand, the Gambling Helpline NZ is a dedicated resource for people seeking guidance and assistance regarding gambling-related issues. They offer confidential advice and can help you develop a strategy to regain control.

Talking to friends or family members can also provide the emotional support needed during a difficult time. Remember that professional organisations are equipped to provide the tools, perspective, and support required to make the right decisions for your well-being. Using these resources is a sign of strength and a practical step toward ensuring that your gaming experience remains safe and enjoyable. There are no fees or consequences for contacting support organisations, as their primary goal is to provide aid to those who need it.